Frequently Asked Questions
Everything you need to know about your P. Louise beauty journey.
How long will it take for my order to be dispatched?
We aim to process and dispatch all orders within 3 to 5 working days. During peak periods or major product launches, please allow up to 10 working days for our team to prepare your package.
Do you offer international shipping?
Yes, we ship our cosmetics worldwide. Shipping costs and delivery times vary depending on your location and are calculated at the checkout page.
What is your return policy?
Due to the nature of cosmetic products and hygiene reasons, we can only accept returns on items that are unopened, unused, and in their original packaging within 14 days of receipt.
Are P. Louise products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we permit third parties to do so on our behalf.
Can I change or cancel my order once it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. Therefore, we are unable to make any changes or cancellations. Please double-check your details before confirming your purchase.
What should I do if my item arrives damaged?
We are sorry to hear this! Please contact our customer service team within 48 hours of delivery with your order number and clear photos of the damaged item and packaging so we can resolve this for you.