Returns & Exchanges
At P. Louise Cosmetics, we want you to be obsessed with your kit, but we understand that sometimes a product might not be the perfect match. We offer a 14-day return window for unopened and unused items to ensure your makeup collection remains flawless.
Check Eligibility
Ensure your items are in their original, sealed packaging and have been purchased within the last 14 days to qualify for a refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive your unique Return Authorization code.
Pack Your Items
Securely package your products to prevent damage during transit and include your order note or authorization code inside the parcel.
Ship and Track
Send your return via a tracked postage service to our headquarters; once received and inspected, we will process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing